Returns Policy
At CemixFlo, we aim to ensure you’re completely satisfied with your purchase. If for any reason you are not, we’re here to help. Please read our returns policy below:
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- The product must be unused, in its original condition, and returned in the original packaging.
- Proof of purchase (e.g., order confirmation or receipt) is required to process your return.
Non-Returnable Items
We cannot accept returns for:
- Items that have been used or damaged after delivery.
- Custom or personalized orders.
How to Return an Item
- Contact Us: Email us at info@cemixflo.co.uk with your order details and the reason for return.
- Approval: Once your return is approved, we will provide a return authorisation and address for shipment.
- Ship Your Item: Securely package the item and send it back to us using a tracked delivery service. You are responsible for the return shipping costs unless the item is faulty.
Refunds
- Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to your original payment method.
- Please note: Original shipping costs are non-refundable unless the item is faulty or damaged.
Exchanges
If you received a defective or damaged item, we’re happy to offer a replacement. Please contact us at info@cemixflo.co.uk within 7 days of receiving your order.